Jai Win - Privacy Policy

Information We Collect

Personal information you provide

When you register an account or interact with Jai Win, we may collect the following personal information:

• Full name and date of birth
• Email address and mobile number
• Government-issued identity documents (e.g., PAN card, Aadhaar) for KYC verification as required under applicable Indian law
• Bank account or UPI details for deposits and withdrawals
• Billing and transaction records

Information collected automatically

When you access our platform at jaiwinplay.in.net, we automatically collect certain technical data, including:

• IP address, device type, operating system, and browser information
• Cookies and similar tracking technologies that remember your preferences and session state
• Log data such as pages visited, time spent, and clickstream activity
• Geolocation data (city or region level) to verify jurisdictional eligibility

Information from third parties

We may receive information about you from payment processors, identity verification partners, and fraud-prevention services to the extent necessary to fulfil our legal and contractual obligations.

How We Use Your Information

Service delivery and account management

We use your personal information to create and maintain your Jai Win account, process deposits and withdrawals, provide customer support, and deliver the services you have requested.

Legal and regulatory compliance

We are required by Indian law to verify your identity, conduct anti-money-laundering (AML) checks, and retain certain transaction records. We process your data for these purposes on the basis of legal obligation.

Security and fraud prevention

Your information is used to detect, investigate, and prevent fraudulent transactions, unauthorised access, and other potentially prohibited or illegal activities on our platform.

Communications and marketing

With your consent, we may send you promotional offers, platform updates, and service announcements by email or SMS. You may withdraw consent and opt out at any time by clicking the unsubscribe link in any marketing message or by contacting us directly.

Analytics and platform improvement

We analyse aggregated, anonymised usage data to understand how our platform is used, identify technical issues, and improve user experience. This analysis does not identify you personally.

Legal basis for processing

We process your personal data on one or more of the following grounds: (a) performance of a contract with you; (b) compliance with a legal obligation; (c) your explicit consent; or (d) our legitimate interests, provided those interests are not overridden by your rights.

Your Rights

Rights available to you

Subject to applicable law, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to correction: You may ask us to correct inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where we no longer have a lawful basis to retain it.
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request a structured, machine-readable copy of your data.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on our legitimate interests, including direct marketing.

How to exercise your rights

To exercise any of the rights listed above, please submit a written request to us using the contact details in the section below. We will respond within 30 days. We may need to verify your identity before fulfilling a request to protect against unauthorised disclosure.

Retention of data

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law. KYC and transaction records may be retained for a minimum of five (5) years in accordance with applicable Indian financial regulations.

Data security

We implement appropriate technical and organisational measures, including encryption, access controls, and secure data storage, to protect your personal data against unauthorised access, loss, or misuse. No transmission over the internet is entirely secure; you share information at your own risk, and we cannot guarantee absolute security.

Cookies

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our platform. For more detail on the cookies we use, please refer to our Cookie Policy.

Contact Us

For privacy-related queries, rights requests, or complaints, please contact our Data Protection team:

Email: [email protected]

We aim to respond to all enquiries within 30 days of receipt.